1. Introduction
We value your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the terms of this Privacy Policy.
2. What Data We Collect
We may collect and process the following information:
- Personal Details: Name, email address, phone number, shipping address, billing address.
- Order Information: Products purchased, payment method (we do not store card details), and transaction history.
- Account Details: If you create an account, we store your login email and encrypted password.
- Technical Data: IP address, browser type, device info, location, and site usage statistics (via cookies and analytics).
- Marketing Preferences: Your opt-in/out choices for newsletters and promotions.
3. How We Use Your Information
We use your data to:
- Process orders and deliver products
- Respond to customer service queries
- Send updates, promotions, and newsletters (only with your consent)
- Improve website performance and user experience
- Comply with legal and regulatory obligations (e.g. age verification, accounting)
4. Legal Basis for Processing (Under GDPR)
We process your data under the following lawful bases:
- Contractual necessity: To fulfill your orders
- Legitimate interest: Improving our services
- Consent: For email marketing (you may withdraw at any time)
- Legal obligation: For tax and regulatory compliance
5. Sharing Your Information
We do notsell your data. We may share it with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery partners (e.g. Royal Mail, DPD)
- Analytics providers (e.g. Google Analytics)
- Professional advisors (accountants, legal advisers)
- Authorities if legally required
All partners are GDPR-compliant.
6. Cookies
We use cookies to:
- Enable core website functionality (e.g. shopping cart)
- Analyse site usage
- Remember your preferences
You can manage cookie settings via your browser.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Restrict or object to data processing
- Withdraw consent at any time
- Complain to the ICO (ico.org.uk) if you’re unhappy
To make a request, email us at: Ebrahim@yeasisvapes.com
8. Data Retention
We retain your information:
- For 6 years (for financial/legal compliance)
- Or until you request deletion (for marketing accounts)
9. Children
We do not knowingly collect or store data from individuals under 18. We verify age as required by law.
10. Updates
We may update this policy. The latest version will always be posted on this page with the revised date.