Frequently Asked Questions

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We’ve answered some of the most common questions to help you shop with confidence. 

1. Do I need to be over 18 to buy from your website?

Yes. We only sell vape products to customers who are 18 or older. We carry out age verification checks on every order to comply with UK law and protect young people.

2. Can I return my vape?

Yes, we offer a 7-day return policy on unopened and unused products. Due to hygiene reasons, we cannot accept returns on opened e-liquids or used vape devices. Please contact us before returning any items so we can guide you through the process.

3. Are your products authentic?

Absolutely. We source all our products directly from reputable manufacturers and distributors. Every item is 100% genuine, tested, and fully compliant with UK regulations.

4. What is TPD compliance?

The Tobacco Products Directive (TPD) is a set of EU regulations that the UK follows. It ensures e-liquids are limited to 10ml per bottle, nicotine strengths don’t exceed 20mg/ml, and that all vape products meet safety and labelling standards. All our products are TPD compliant.

5. How do I choose the right vape for me?

If you’re new to vaping, we recommend starting with a beginner-friendly pod kit or disposable vape. Check out our Beginner’s Guide or contact us—we’re happy to help you choose the right device based on your needs.

6. What nicotine strength should I use?

This depends on your smoking habits:

• 3mg – for very light smokers
• 6mg – for light to moderate smokers
• 12mg – for moderate smokers
• 18–20mg – for heavy smokers or those switching from strong cigarettes
      Our blog has a full guide on choosing the right strength.

7. What payment methods do you accept?

We accept major debit and credit cards, including Visa and MasterCard. We also accept secure payments through PayPal and Apple Pay. All payments are encrypted and secure.

8. Can I vape indoors or in public spaces?

Vaping is not legally banned in public spaces, but many places (like transport, offices, and pubs) have their own rules. Always check local signage and policies before vaping.

9. Do you offer support if something goes wrong with my device?

Yes. We provide after-sales support and manufacturer warranty information where applicable. If your device is faulty or not working as expected, please contact us with your order number and a brief description—we’ll help resolve the issue quickly.